Refund Policy

Return Policy for Apparel Wholesale Depot

Our #1 priority is customer satisfaction!

Exchanges and Claims:

At Apparel Wholesale Depot, we strive to provide you with the highest quality wholesale blank apparel. Please take a moment to review our policy regarding exchanges and claims:

  1. Exchanges:

    • Unfortunately, we do not offer exchanges. We encourage you to carefully review your order before completing your purchase to ensure it meets your specifications.

  2. Inspection and Notification:

    • Upon receiving your order, please inspect it within 72 hours. If you discover any defective or incorrect items, notify us immediately. We are committed to resolving issues promptly and efficiently.

  3. Defective or Incorrect Items:

    • For defective or incorrect items, please contact us for an RMA (Return Merchandise Authorization) number. This number is required for processing replacements, credits, or refunds. Do not return items without an authorized RMA number.

  4. Wholesale Distributor Policy:

    • As a Wholesale Distributor, we do not accept returns after items are received. We appreciate your understanding of this policy.

  5. Refused, Unclaimed, Undelivered, or Returned Items:

    • Items refused, unclaimed, undelivered, or returned due to customer error are subject to a 25% restocking fee and freight charges. It is essential to provide accurate shipping information to avoid these fees.

Return Process:

To initiate a return for defective or incorrect items:

  1. Contact our customer service team at [your contact email or phone number] to request an RMA number.
  2. Clearly mark the RMA number on the outside of the package.
  3. Ship the items back to the provided address following the instructions given by our customer service team.

Note:

  • All returns must be authorized by Apparel Wholesale Depot.
  • Items returned without an authorized RMA number will not be accepted.
  • Refunds and credits will be processed once the returned items are received and inspected.

Our commitment is to provide you with quality wholesale blank apparel and excellent customer service. Thank you for choosing Apparel Wholesale Depot.

Last Updated: 11/20/2023